The Sales MAP

Class by Mark Seawell

Elevate your sales and customer relations acumen in this comprehensive, one-day workshop: "The Sales MAP: Mastering Effective & Profitable Inbound and Outbound Phone Calls." Presented by the Institute for Automotive Business Excellence, this course delivers a dual focus on sales proficiency and conflict resolution, executed seamlessly over the phone. Participants will delve into the Sales MAP methodology, a finely tuned system designed to convert calls into lucrative opportunities. Learn to articulate the intrinsic value of your services, captivate your clients, and ensure a meaningful connection that leads to actionable results.

We’ll then shift our focus to the finesse of conflict resolution. Explore advanced communication techniques to defuse tense situations, turning challenges into opportunities for deepening customer relationships. The course equips you with the strategic skills to turn seemingly negative interactions into testimonials of your problem-solving capabilities.

Through an engaging and interactive format, this high-impact course offers you the skillset to excel in both sales and conflict resolution over the phone, enhancing customer relations and driving measurable business success.

KEY TAKEAWAYS:

Call-to-Client Conversion

Master the Sales MAP method to transform routine calls into actionable sales opportunities.

First Impression Excellence

Learn to captivate your audience within the first moments of a call, establishing credibility and rapport.

Conflict Resolution Mastery

Equip yourself with advanced techniques to defuse tension and turn conflicts into relationship-building moments.

Strategic Communication

Understand how to articulate the value of your services effectively, paving the way for higher conversion rates.

Customer Relationship Depth

Gain strategies for deepening customer relations through skillful interaction and problem-solving over the phone.

Instructor: Mark Seawell

With over two decades of expertise, Mark Seawell serves as the Director of Training at the Institute for Automotive Business Excellence. Specializing in the training and development of Service Advisors, Leaders, and Managers, Mark fuses educational rigor with an engaging approach. His professional journey spans roles as a Technician, Service Advisor, Manager, and Business Owner, equipping him with multifaceted insights into the automotive aftermarket.

Mark is committed to fostering individual growth—be it for industry newcomers or experienced professionals. His mission: to empower you with actionable insights that propel both personal and professional advancement in the automotive field.

ADDITIONAL INFORMATION:

• Lunch will be provided.
• Local Contact: Don Jaeschke / 308-627-3806