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Helpful Articles for the Automotive Professional
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Kent Bullard
Apr 26, 20232 min read
NEW: Jimmy Lea Joins The Institute Team
Industry Star Jimmy Lea Joins The Institute as VP of Business Development The Institute for Automotive Business Excellence (The...
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Kent Bullard
Mar 9, 20234 min read
The Customer Concern Service Advisors Need to Address
The customer's main concern is often what it's going to cost to repair their vehicle. So how do we address that concern at the counter?
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Kent Bullard
Jan 26, 20234 min read
What Auto Shop Owners Should Expect in 2023
What is 2023 bringing to the independent automotive repair industry? Should shop owners be worried, excited, or somewhere in between?
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